Switchboard operators, including answering service

Detailed Occupation

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2020 Workforce

22.5k

Average Age

Estimated Job Growth

−22.6%

10-year projection

Average Salary

$32,925

Average Male Salary

$39,458

Average Female Salary

$31,274

About

Switchboard operators, including answering service are most often employed by the General medical and surgical hospitals, and specialty (except psychiatric and substance abuse) hospitals industry. The average yearly wage for Switchboard operators, including answering service was $32,925 in 2020.

The locations that employ the most Switchboard operators, including answering service are Dothan City PUMA, AL, Newport News City PUMA, VA, and LENOWISCO & Cumberland Plateau Planning District Commissions PUMA, VA. The locations with a relatively high concentration of Switchboard operators, including answering service are Jo Daviess, Carroll, Whiteside & Lee Counties PUMA, IL, Dothan City PUMA, AL, and LENOWISCO & Cumberland Plateau Planning District Commissions PUMA, VA.

Sales & Office Occupations Office & Administrative Support Occupations

Employment and salary information for the Switchboard operators, including answering service workforce. Switchboard operators, including answering service workforce in 2020 was 22,507 people, of which 79.8% were women and 20.2% were men. Switchboard operators, including answering service are paid most in Jo Daviess, Carroll, Whiteside & Lee Counties PUMA, IL but are relatively concentrated in Jo Daviess, Carroll, Whiteside & Lee Counties PUMA, IL.

Employment Over Time

Metric

Grouping

4,540

Male Workforce

± 1.65k

17,967

Female Workforce

± 3.29k

The Switchboard operators, including answering service workforce in 2020 was 22,507 people (79.8% women and 20.2% men). This implies an average annual growth of −35.1% between 2014 (34,668) and 2020 (22,507).

Employment by Location

Level

Metric

This map shows the states in the United States shaded by average wage for Switchboard operators, including answering service.

During 2020, the states that concentrated the best average annual wage were Connecticut ($107,571), Missouri ($70,926), and New Hampshire ($46,501).

Yearly Wage Ranking

$32,925

AVERAGE WAGE

#423 in the ranking (2020)

$55,954

NATIONAL AVERAGE WAGE

For all occupations across the US

In 2020, Switchboard operators, including answering service earned an average of $32,925, $23,029 less than the average national salary of $55,954

The graph shows the ranking of Switchboard operators, including answering service in relation to all Detailed Occupation in 2020.

Wage Distribution

Gender

0.351

WAGE GINI

In 2020, Switchboard operators, including answering service had a wage GINI coefficient of 0.351, which is lower than the national average of 0.478. In other words, wages are distributed more evenly for Switchboard operators, including answering service (shown in red) than for the overall labor force (shown in gray).

The graphic shows the distribution of average salaries by buckets for Switchboard operators, including answering service compared to the entire workforce in the country.

Industry

Information on the industries that employ Switchboard operators, including answering service and on wages for those in the field. General medical and surgical hospitals, and specialty (except psychiatric and substance abuse) hospitals is the industry that employs the most Switchboard operators, including answering service, both by share and by number, though the highest paid industry for Switchboard operators, including answering service, by average wage, is Securities, commodities, funds, trusts & other financial investments ($106,382).

Occupations by Industries

Metric

Value

22.5k

2020 Workforce

± 3,683

−7.47%

1 YEAR GROWTH

± 24.5%

This graphic shows the share of Switchboard operators, including answering service employed by various industries. General medical and surgical hospitals, and specialty (except psychiatric and substance abuse) hospitals employs the largest share of Switchboard operators, including answering service at 58.9%, followed by Business support services with 28.8% and Traveler accommodation with 12.3%.

Diversity

Demographic information on Switchboard operators, including answering service in the US. The workforce of Switchboard operators, including answering service in 2020 was 22,507 people, with 79.8% woman, and 20.2% men. The average age of male Switchboard operators, including answering service in the workforce is 42 and of female Switchboard operators, including answering service is 48.3, and the most common race/ethnicity for Switchboard operators, including answering service is White.

Gender and Age

Metric

The workforce of Switchboard operators, including answering service in 2020 was 22,507 people, with 79.8% woman, and 20.2% men.

The age ranges that concentrated the largest workforce were 60 to 64 years (2,751 people), 25 to 29 years (2,341 people), and 55 to 59 years (2,341 people). Among them they concentrated 33.7% of the total workforce.

Ethnicity

Gender

In 2020, 16.1% of Switchboard operators, including answering service workers were Hispanic and 83.9% non-Hispanic.

The treemap shows the distribution of Hispanic workers according to their origin, highlighting Mexican (78.6%), Puerto Rican (14.7)%, and All Other Spanish/Hispanic/Latino (6.68)%

You can review this information by gender using the selectors above.

Races

In 2020, 65.8% of the Switchboard operators, including answering service workforce were White, of which 81.4% were women and 18.6% men. Other races that concentrated a significant number of workers were Black (20.9%) and Other (5.4%).

Education & Skills

Data on higher education choices for Switchboard operators, including answering service from The Department of Education and Census Bureau. The most common major for Switchboard operators, including answering service is Business but the most specialized major according to RCA in 2020 were Communication Technologies.

Among the necessary skills for Switchboard operators, including answering service, Active Listening stands, but the revealed comparative advantage (RCA) shows that Switchboard operators, including answering service need more than the average amount of Social Perceptiveness.

Majors

ACS PUMS data only shows the major for bachelor's degrees. However, we can filter the data based on highest degree obtained.

Type of Majors

Degree

The most common majors achieved by Switchboard operators, including answering service in 2020 (counting all academic degrees) were Business (929 people), Communications (447 people), and Health (387 people).

You can review this information for different academic grades by modifying the option selected in the selector above.

Education Levels

Metric

The main educational levels achieved by the Switchboard operators, including answering service workers were Some college (7,539 people), High School or Equivalent (7,454 people), and Bachelors Degree (3,659 people).

The graphic shows the Switchboard operators, including answering service workforce by gender and educational level.

Skills

Chart

Value

Data on the critical and distinctive skills necessary for Switchboard operators, including answering service from the Bureau of Labor Statistics. Switchboard operators, including answering service need many skills, but most especially Active Listening, Speaking, Social Perceptiveness.

Projections

Projections on job growth for Switchboard Operators, Including Answering Service from the Bureau of Labor Statistics. The 10-year national workforce is projected to grow 3.71%, but Switchboard Operators, Including Answering Service are expected to see a growth of −22.6% over the same period. This occupation is expected to grow less than the national average.

Job Growth

−22.6%

Estimated Job Growth

10-year Projection

3.71%

National Growth

10-year Projection

This line chart shows the projected 10-year growth in the number of jobs for Switchboard operators, including answering service. This profession is expected to grow less than than 3.71%, the average rate of national job growth.